Whenever you have an international package, it will be delivered to the Phil Post and not straight to you because it has to be checked by the Philippine Customs. This is to make sure that the item/s is not prohibited to enter the country. To know more about our Philippine Customs and view a list of prohibited items, please view this document: Philippine Customs Information. The branch will depend on the shipping address you provided. For example, since I reside in Quezon City, my parcel arrived at the Quezon City Central Post Office.
Notice sent by the Philippine Postal Corporation that tells you that the parcel can now be claimed at the Central Post Office.
When the international package arrives at Phil Post, it will first be checked by the Bureau of Customs. If the parcel is cleared, the central post office will then mail you a notice that you can claim your item/s. The window number where you should proceed when you arrive at the post office is stamped on the upper left corner of the notice. Mine (refer to above photo) said W-37, which actually meant window 37. You have 30 days to get your parcel.
The Central Post Office consists of a series of windows.
This is me in the process of claiming my package.
Here are a few reminders you should remember before going to the Central Post Office:
1. Bring a valid I.D. Examples are driver's license, voter's I.D., passport, etc. Make sure the name on your I.D. matches the name of the addressee on the parcel you are claiming.
2. You will be charged a postal fee that's indicated on the notice that was sent to you via mail. I suggest you bring an exact amount to make facilitation quicker.
3. Always double check your package. It might not be yours.
The Philippine Postal Corporation, Central Post Office is open from Monday to Friday, 9:00am - 5:00pm but closed during lunch breaks from 12:00nn - 1:00pm. For more details, visit the Phil Post Website.